Refund Policy (Digital Content/Web Novel/Comics)
[1] General Rule: No Refunds Due to the nature of digital products, all sales of virtual goods (including but not limited to Coins, Chapters, and Subscriptions) are final. Once a purchase or recharge is completed, the transaction is strictly non-refundable. By completing a purchase on our site, you acknowledge that the digital content or virtual currency will be credited to your account immediately, and you waive any right to a refund.
[2] For Coins and Subscriptions
Coins: All coin recharges are non-refundable, regardless of whether the coins have been spent or remain in your account balance.
Subscriptions: Subscription fees are non-refundable. You may cancel your subscription at any time to prevent future billing for the next cycle, but no refunds will be issued for the current period once the payment is processed.
[3] Exceptional Technical Errors We only consider adjustments or credits (not cash refunds) under the following verified technical circumstances:
Duplicate Purchase: If you were charged twice for the same item due to a technical glitch.
Non-Delivery: If you purchased coins but they were not credited to your account within 24 hours due to a system error.
[4] Refund Window Any requests regarding technical errors must be submitted within 7 days of the purchase date. Requests made after this period will not be reviewed.
[5] Abuse of Policy We reserve the right to refuse any request if we find evidence of fraud, abuse, or manipulative behavior. Any attempt to force a refund through a chargeback without contacting us first will result in the permanent banning of your account.
[6] How to Contact Us For technical issues, please contact us at [email protected] with:
Your Username
Transaction ID / Receipt
Description of the technical issue